About Me
I'm a Digital Product Designer with 8+ years of experience designing accessible, cross-platform digital experiences (web, responsive, and native) in Agile environments, including four years at Mayo Clinic delivering human-centered UX across multiple product teams. I'm a passionate advocate for accessibility: I apply WCAG standards throughout my work, pursue ongoing training in accessibility technologies, and share that knowledge with my design team. I partner closely with Product and Engineering to translate research into user journeys, information architecture, wireframes, prototypes, and design specifications that are easy, clear, useful, and pleasing.
Professional Experience
Digital Product Designer UX
Mayo Clinic | Remote
September 2022 to the present
Designed AI-enabled pre-arrival and arrival patient experiences that anticipates patient needs and connects touchpoints across the journey
Contributed as a UX designer on an employee app, with an AI-enabled physician side that helped clinicians more efficiently parse patient health records to deliver better care and an employee side that helped staff plan their commute and arrive to work on time
Primary designer on digital check-In experiences across web, mobile app, and kiosk
Conducted UX audits several apps, AI chat tool, and the patient portal, surfacing 100+ issues per audit, with accessibility and visual design/branding flagged as top priority
Consolidated the team's Accessibility Annotation Kit into a single kit spanning iOS, Android, and web, adopted by the full XD team (designers, researchers, and ops) to streamline accessibility annotation
Co-founded and facilitated a Figma Guild with two fellow designers, a forum for the XD team to connect, troubleshoot Figma questions, and hear from guest speakers
Provided UX and content support across multiple product teams, partnering with Product and Engineering on release planning, feature definition, user stories, and bug reporting; also covered the Clinical Trials Beyond Walls team in the Research Shield while a designer was on leave
UX Designer (Contract)
Mayo Clinic (RightSourcing) | Remote
January 2022 to August 2022
Provided UX support to the Self-Scheduling and Digital Front Door teams
Provided UX and content support across multiple product teams, partnering with Product and Engineering on release planning, feature definition, user stories, and bug reporting; also covered the Clinical Trials Beyond Walls team in the Research Shield while a designer was on leave
User Experience Designer I & II
TraceLink | North Reading, MA / Remote (beginning March 2020)
April 2018 to December 2021
Designed solutions for supply chain issue management, compliance, and analytics applications
Lead designer on the login experience for the app development platform
Drove usability testing for the analytics application and contributed to design system creation
Worked on a marketing experience redesign and new-employee onboarding initiatives
UI Designer (Contract)
Nuance (Randstad) | Burlington, MA
October 2017 to March 2018
Worked on the redesign of the Toyota Entune and Lexus Enform iOS and Android apps
Worked closely with developers in asset creation and export
Participated in weekly design reviews with a cross-disciplinary team and external stakeholders
Freelance UX/UI Designer
My Studio | Brighton, MA
July 2017 to September 2017
Provided UX design services upon request, collaborating directly with clients on requirements, reviews, and delivery
Worked on personal projects to develop design skills
Business Administrator
Microsoft / Microsoft New England | Redmond, WA / Cambridge, MA
September 2012 to July 2017
Supported large teams of engineers and program managers
Provided calendar management, meeting, and travel support for multiple managers
Managed budget, office space, and headcount data
Completed new hire onboarding
Event logistics planning with partners and customers
Participated in special projects with corporate teams
Organized and attended team trainings and events
Assisted in training new business administrators
Helped to design a business admin training program for the organization
Transferred to Microsoft New England in February 2015
UX/UI Design Skills
RESEARCH
User surveys, personas, empathy maps, competitive analyses, card sorting, storyboarding, product feature matrices
DEFINE
Site maps, user journeys, workflows
DESIGN
Wireframing, information architecture, interaction design, UI design, Material Design, Android design, iOS design, typography, design patterns, brand identity, mood boards, logo design, brand style tiles, UI kits
TEST
Prototype creation, contextual inquiries, affinity maps, A/B testing, qualitative and quantitative data collection/analysis
Technical Skills
Figma / Adobe CS / Sketch / Invision / Microsoft Office Suite / Confluence / JIRA / Aha! / Azure DevOps / UserZoom / UsabilityHub / VerifyApp / Writemaps / Android / iOS / Mac OS / Windows 10 / Microsoft Teams / Skype / Slack / WebEx / Zoom / HTML / CSS
Education
UX/UI Design (Certificate) | Designlab
Online | Aug 2016 to May 2017
UX Academy Certificate of Completion, UX/UI Design
Design 101 Certificate of Completion, Web Page, Digital/ Multimedia and Information Resources Design
Bachelor of Arts (Art (Mixed Media)) | Western Washington University
Bellingham, WA | Sept 1999 to Dec 2003
Major: Art (Mixed media (Specializations in painting, drawing, photography and printmaking))
Minor: Art history
