Close-up of a smiling woman with blonde hair, wearing black glasses and a turquoise pendant necklace. She is dressed in black and standing against a light-colored background.
Close-up of a smiling woman with blonde hair, wearing black glasses and a turquoise pendant necklace. She is dressed in black and standing against a light-colored background.

Hi, I'm Kristin, a Senior Product Designer with 8+ years of experience designing accessible, cross-platform web and mobile experiences. I partner with Product, Engineering, and Research to solve complex problems through user-centered design, balancing user needs, business goals, and technical constraints. Passionate about accessibility, I apply WCAG standards throughout the design process and advocate for inclusive design across teams.

View My Resume (PDF)
View My Resume (PDF)

Case Studies

A man sitting in a hospital waiting room looking at his phone, with a woman reading a magazine in the background.

Digital Care Navigation

Guiding Patients Through Their Care Journey with AI-Powered Support

Digital Care Navigation is an AI-enabled experience designed to support patients throughout the pre-arrival and arrival journey. By anticipating patient needs and delivering relevant guidance at the right moment, the experience reduces uncertainty, simplifies complex logistics, and creates a more connected path to care.

Key Contributions

Experience Strategy • AI Experience Design • Service Design • Product Discovery • Journey Mapping • Stakeholder Alignment • Cross-Functional Collaboration • UX/UI Design

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Two women, one in a navy uniform and one in a gray sweater, standing at a reception kiosk, looking at a digital screen in a hospital or medical office waiting area.

Digital Check-In

Creating a Seamless Omnichannel Arrival Experience

Digital Check-In is a cross-platform experience that enables patients to complete appointment preparation and check-in tasks before and upon arrival for their visit. Available across web, mobile, and in-clinic kiosks, the platform streamlines administrative processes, reduces friction, and helps patients navigate their healthcare journey with greater ease and confidence.

Key Contributions

Omnichannel Experience Strategy • Future-State Visioning • Product Discovery • Journey Mapping • Accessibility Design • Stakeholder Alignment • Vendor Collaboration • UX/UI Design

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A doctor in a white coat with a stethoscope around their neck showing a tablet to a patient sitting in a medical office.

Care Team Navigator

Designing Intelligent Clinical Workflows & Employee Experiences

Care Team Navigator combines AI-powered patient record insights for physicians with real-time commuting and campus navigation tools for employees. As a Digital Product Designer, I partnered with designers, product managers, and engineers to shape intuitive experiences that addressed the unique needs of both audiences within a unified product ecosystem.

Key Contributions

AI-Powered Clinician Experiences • Employee Experience Design • User Journey Mapping • Workflow Optimization • Information Architecture • Wireframing & Prototyping • Cross-Functional Collaboration • Stakeholder Alignment • Design System Adoption • Accessibility Design

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