Hi, I'm Kristin, a Senior Product Designer with 8+ years of experience designing accessible, cross-platform B2B and B2C experiences across web, responsive web, and native mobile applications (iOS and Android). I partner with Research, Product, and Engineering to solve complex problems through user-centered design, balancing user needs, business goals, and technical constraints. Passionate about accessibility, I apply WCAG standards throughout the design process and advocate for inclusive design across teams.
Featured Case Studies
Digital Care Concierge
Designing an AI-Powered Native Mobile Experience for a Connected Patient Journey
Case Study Snapshot
Role: Product Designer
When: 2025
Platform: Native mobile app (iOS)
Teams: Product • Engineering • Subject Matter Experts • Stakeholders (Executive Committees, Innovation Team, Physicians, Care Teams & Hospital Operations)
Responsibilities: Patient Journey Mapping • Stakeholder Research • Complex Stakeholder Alignment • Wireframing • Content Design • AI-Assisted Workflows • High-Fidelity Visual Design & Prototyping
What I Did: Designed an AI-enabled care navigation experience focused on the pre-arrival and arrival phases of the patient journey, helping patients feel more prepared, informed, and supported before and during their visit.
Digital Check-In
Creating a Cohesive Arrival Experience Across Channels, Systems & Stakeholders
Case Study Snapshot
Role: Product Designer
When: 2024-2025
Platforms: Web, responsive mobile, native mobile (iOS & Android), kiosk
Teams: Product • Engineering • Subject Matter Experts • Stakeholders (Physicians, Care Teams & Hospital Operations)
Responsibilities: Patient Journey Mapping • Cross-Platform Experience Design • Complex Workflow Design • Complex Stakeholder Alignment • Wireframing • Content Design • High-Fidelity Design & Prototyping
What I Did: Designed, maintained, and evolved digital check-in experiences, improving existing workflows within vendor and technical constraints while also exploring a future-state mobile experience. I navigated complex workflows and aligned diverse stakeholders around a more cohesive patient arrival experience.
Mayo Navigator
Designing AI-Powered Clinical Workflows & Connected Employee Experiences
Case Study Snapshot
Role: Product Designer
When: 2025
Platforms: Web, responsive mobile, native mobile (iOS & Android)
Teams: Product • Engineering • Subject Matter Experts • Stakeholders (Physicians & Care Teams)
Responsibilities: Complex Workflow Design • Cross-Functional Collaboration • Wireframing • Content Design • AI-Assisted Workflows • High-Fidelity Design & Prototyping • Workshop Facilitation
What I Did: Designed a unified mobile experience that brought employee and clinician needs together, including AI-powered clinical workflows alongside everyday employee experiences. I worked cross-functionally to address the distinct needs of both audiences within a cohesive product experience.
Want to see more?
I have also designed:
Enterprise B2B web apps within the pharmaceutical supply chain industry
Native mobile apps within the automotive industry
My Career Journey
01. Art taught me how to see
Fine & Studio Arts → Product Design
Studio art taught me to think visually, explore ideas, and communicate through design. While working at Microsoft, I discovered UX and a field that brought together creativity, problem-solving, and empathy. That discovery led me to Designlab and a new career in product design.
What I learned:
Visual communication · Design fundamentals · Creative problem-solving · Iteration · Giving and receiving critique
Tools & foundations:
Adobe Creative Suite · Sketching · Designlab UX Academy
02. Learning by Designing
Freelance UX Designer
My first UX projects turned theory into practice. Working directly with clients taught me to understand needs, define problems, communicate ideas, and turn them into design solutions.
It was the beginning of my shift from how something looks to how someone experiences it.
What I learned:
Client collaboration · Requirements gathering · UX fundamentals · Prototyping · Presenting design decisions
Tools:
Sketch · Adobe Creative Suite
03. Designing experiences people use on the move
Nuance | Automotive UX
At Nuance, I redesigned native iOS and Android automotive apps for Toyota and Lexus, working within Material Design and brand systems alongside developers and cross-functional stakeholders.
I learned that good design doesn’t happen in isolation. It has to work within real platforms, systems, constraints, and business needs.
What I learned:
Native mobile design · Design systems · Developer collaboration · Design-to-development handoff
Tools & platforms:
Android · Material Design · Sketch
Explore the work →
Connected Driver Experience
04. Complexity changed how I design
TraceLink | Enterprise + Pharmaceutical Supply Chain
At TraceLink, my work expanded into complex B2B workflows and systems across supply chain, pharmaceutical compliance, analytics, and authentication. I also brought research more deeply into my process, including leading my first usability study.
This is where I learned to untangle complexity, bringing users, information, systems, and business needs into a clearer experience.
What I learned:
Complex workflows · Information architecture · B2B design · User research · Design systems · Cross-functional collaboration
Tools:
Adobe XD · Sketch · Jira · Confluence · UserTesting
Explore the work →
Supply Chain Issue Management · Authentication Experience · Analytics Application
05. Designing for moments that matter
Mayo Clinic | Healthcare
At Mayo Clinic, I designed B2B and B2C experiences for patients, clinicians, and staff across web, responsive mobile, native mobile, and kiosk, spanning intake, scheduling, check-in, care navigation, and AI-enabled experiences.
Healthcare deepened my focus on accessibility, clarity, and the entire journey, especially when people are navigating complex or important moments.
What I learned:
Healthcare UX · Accessibility · Journey mapping · Systems thinking · Multi-persona design · Stakeholder alignment
Tools:
Figma · FigJam · Miro · Jira · Confluence · Azure DevOps · Dovetail
Explore the work →
Digital Care Concierge · Digital Check-In
06. Where I’m going next
Connected, Accessible + AI-Enabled
My recent work has brought together the threads that now interest me most: AI, accessibility, complex systems, and human-centered design.
I’ve explored AI-enabled patient and clinician experiences while also developing more repeatable approaches to UX and accessibility. I’m especially interested in how technology can make complex experiences feel simpler, more connected, and more human.
What I’m continuing to explore:
AI-enabled experiences · Accessibility · Complex systems · Connected journeys · Inclusive design
Tools:
Figma · Microsoft Copilot · ChatGPT · Claude · Dovetail · Miro
Explore the work →
Digital Care Concierge · Mayo Navigator