Supply Chain Issue Management Application

A Single Source of Truth for Supply Chain Issue Resolution

Project Snapshot

Role: Product Designer
Platform: Enterprise Web Application
Team: Product • Engineering • Program Management • Technical Communications • Stakeholders
Responsibilities: Requirements Analysis • Workflow Design • UX/UI Design • Functional Specifications • Design Systems • Stakeholder Collaboration • Implementation Support
Focus: Designing collaborative workflows that help organizations identify, investigate, and resolve supply chain issues more efficiently by centralizing information, improving visibility, and supporting cross-team coordination.

Task management experience that helps users monitor supply chain issues, track progress, and coordinate resolution activities across teams.

Monitor Tasks view

Context

This multi-enterprise supply chain management platform enables organizations to identify, analyze, and resolve operational issues across their end-to-end supply chain. By providing actionable visibility and a shared source of truth, it helps internal teams and external partners collaborate more effectively, streamline issue resolution, and reduce supply chain disruptions.

Challenge

Supply chain issue resolution was often slowed by fragmented information, outdated data, and communication scattered across multiple channels. Without a centralized source of truth, teams struggled to efficiently investigate issues, coordinate responses, and identify opportunities to prevent similar problems in the future.

My Role

After inheriting the project from another designer, I led UX/UI design efforts for several core supply chain management workflows, including incident tracking, document reviews, task creation, and change requests.

My work included requirements analysis, functional specification updates, and interface design. Leveraging the existing design system, I collaborated with cross-functional stakeholders to refine solutions, align designs with business requirements, and support successful implementation.

User Interface Designs

Task monitoring dashboard displaying open tasks, risk levels, priorities, due dates, and status summaries to support issue management and operational oversight.

Monitor Tasks - Dashboard View

Task list view that enables users to filter, review, and manage supply chain issues based on priority, status, risk level, and due date.

Monitor Tasks - List View

Task creation workflow that allows users to document issues, assign ownership, set priorities, link related processes, and track resolution progress.

Add Task Screen

Task detail view displaying issue information, ownership, status, linked processes, comments, attachments, and associated sub-tasks.

View Task Screen

Task closure confirmation dialog that helps users finalize issue resolution while preserving related sub-task information and task history.

View Task - Close Task Modal Screen

Sub-task completion workflow allowing users to document resolution details, upload supporting materials, and formally close work items.

View Task - Close Sub-Task Screen

Reflections & Learnings

This project gave me valuable insight into the complexities of supply chain issue management and the importance of a centralized source of truth. By streamlining access to information and collaboration across stakeholders, the application helps organizations resolve issues faster and reduce future disruptions.

Frequent changes to requirements required flexibility and close partnership with program management and technical communications. Through continuous design reviews and iterative feedback, I refined solutions that aligned user needs with evolving business and technical requirements.