Authentication Experience

Where Security Meets Simplicity

Project Snapshot

  • Role: Lead UX Designer

  • Platforms: Desktop Application • Mobile Application

  • Team: Product • Engineering • Security • QA • Stakeholders

  • Responsibilities: Requirements Analysis • Workflow Design • UX/UI Design • Prototyping • Functional Specifications • Design Systems • QA Collaboration

  • Focus: Designing secure authentication experiences that support users through both successful and recovery scenarios, balancing security, usability, and compliance across desktop and mobile platforms.

Account registration workflow designed to provide a simple, secure onboarding experience for users accessing a pharmaceutical supply chain platform.
Account registration workflow designed to provide a simple, secure onboarding experience for users accessing a pharmaceutical supply chain platform.

Account registration screen

My Role

As the lead UX Designer for the platform's desktop and mobile login experience, I managed the design process from requirements analysis through implementation support. My responsibilities included functional specifications, UX/UI design, prototyping, and QA collaboration.

Working within the existing design system, I partnered with cross-functional stakeholders to validate requirements, refine solutions, and support development through implementation, helping ensure a seamless and consistent authentication experience across devices.

User Journeys & Workflows

I designed the end-to-end authentication experience for desktop and mobile, including account registration, login, MFA, password recovery, and account maintenance workflows.

To ensure a seamless experience, I also designed error-handling scenarios such as expired sessions, invalid codes, and expired activation links, as well as supporting email communications for account verification, password resets, and existing-account notifications.

User Interface Designs

Account registration workflow that enables users to create an account and gain secure access to a pharmaceutical supply chain platform.

Account registration screen

Multi-factor authentication setup workflow requiring users to verify their identity with a verification code to secure account access.

Multi-factor authentication screen

Privacy policy and terms of service review screen requiring users to review and acknowledge legal agreements before completing account registration.

Privacy Policy and Terms of Service screen - View 1

Completed privacy policy and terms of service acknowledgement state showing required agreements accepted before account creation can proceed.

Privacy Policy and Terms of Service screen - View 2

Forgot Password - NF User - Confirm Entered.png

Reset password screen

Login error state providing feedback when authentication credentials are invalid and guiding users toward account recovery options.

Invalid input screen

Reflections & Learnings

While the login experience appeared simple on the surface, it required careful consideration of numerous edge cases, error states, and recovery scenarios. Designing for security, usability, and compliance demanded close collaboration with security, development, program management, technical communications, and QA teams.

The project deepened my understanding of authentication systems and reinforced the importance of designing beyond the happy path. It also highlighted how many complex backend processes must work together to deliver a seamless and secure user experience.

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