Role

Product Designer

Overview

Care Team Navigator is a dual-purpose application designed to serve two distinct audiences: physicians and employees.

For physicians, the platform leverages AI to help clinicians quickly review, understand, and summarize complex patient records, enabling more informed care decisions. For employees, Care Team Navigator simplifies the daily commute by providing real-time information about traffic, construction, parking availability, and campus navigation.

As a Product Designer on the team, I helped shape experiences for both physicians and employees, creating intuitive workflows tailored to the unique needs of each user group while maintaining a cohesive product experience.

The Challenge

Although physicians and employees had very different goals, both groups faced a similar challenge: an overwhelming amount of information that needed to be translated into clear, actionable insights.

Physician Experience

Clinicians often need to review large, complex patient records that contain years of documentation, test results, and notes from multiple providers. Finding relevant information quickly can be time-consuming, reducing the time available for patient care and decision-making.

Employee Experience

Employees commuting to campus must navigate changing conditions such as traffic, construction, and parking availability while ensuring they arrive on time. Accessing this information often requires consulting multiple systems and sources throughout the day.

The challenge was to design experiences that reduced information overload, surfaced the most relevant insights, and helped users make confident decisions more efficiently.

My Contribution

As a Product Designer on the team, I partnered with product managers, engineers, clinicians, and employees to help define and design experiences across both sides of the application.

My responsibilities included:

• Gathering and synthesizing user and stakeholder requirements

• Mapping user journeys and workflows

• Identifying usability challenges and opportunity areas

• Designing AI-assisted clinician experiences

• Creating wireframes, visual designs, and interactive prototypes

• Facilitating stakeholder reviews and incorporating feedback

• Ensuring consistency through design system adoption

• Supporting development and quality assurance throughout implementation

Design Approach

Designing for two distinct audiences required a deep understanding of their goals, workflows, and decision-making processes.

For clinicians, the focus was on reducing cognitive load and helping them quickly understand complex medical information. We explored how AI could surface relevant insights, summarize records, and support clinical workflows without disrupting established care practices.

For employees, the emphasis was on providing timely, contextual information that supported daily commuting decisions. The experience was designed to help users quickly understand current conditions and take action with minimal effort.

Across both experiences, we prioritized:

• Simplicity and clarity in information presentation

• Consistent design patterns and interactions

• Trustworthy AI interactions

• Accessibility and usability best practices

• Scalable design system components

• Efficient developer handoff and implementation processes

Regular collaboration with physicians, care teams, and employees ensured that design decisions remained grounded in real user needs.

The Solution

Care Team Navigator delivers tailored experiences for two distinct audiences within a unified platform.

Physician Experience

The physician-facing application uses AI to help clinicians:

• Review and summarize patient records more efficiently

• Surface critical information and insights

• Access important patient data, including test results and clinical documentation

• Reduce time spent searching through large volumes of information

Employee Experience

The employee-facing application helps staff:

• Plan their commute more effectively

• Monitor traffic and construction impacts

• Locate available parking

• Navigate campus more efficiently

• Arrive at work on time with greater confidence

By delivering relevant information in a concise and actionable format, both experiences help users spend less time searching and more time focusing on their primary goals.

Outcome

Care Team Navigator demonstrated how thoughtful UX design and AI can transform information-heavy experiences into intuitive, user-centered workflows.

For clinicians, the platform streamlined access to patient information, helping them spend less time navigating records and more time focusing on care decisions.

For employees, the application simplified daily commuting by bringing critical travel and parking information into a single experience.

This project strengthened my expertise in designing AI-enabled experiences, balancing the needs of multiple user groups within a single product ecosystem, and creating scalable solutions that support both operational efficiency and exceptional user experiences.