Supply Chain Issue Management Application
Note: Fictional content has been added to all visuals for presentation purposes.
Background / Application Functions
This multi-enterprise application gives users the ability to capture, analyze, resolve, correct, and prevent supply chain issues. Users can collaborate with cross-functional teams at internal sites, direct and indirect suppliers, logistics providers, and customers across their end-to-end supply chain. Its dashboards provide actionable visibility at all levels of the organization and to end-to-end supply chain partners. Users can:
Drill down from dashboards into individual incidents, assign them to the right team of subject matter experts, and start the resolution process
Use four pre-built incident management processes and a change request process to ensure that they can get started immediately
Report issues of all types
Collaborate more effectively on supply chain issues using a single source of data
Problems Being Solved
Issues within the supply chain are handled inefficiently due to information being located in many different places, that information not being kept up-to-date and ad-hoc communication between parties happening in many forms. This leads to delays in reaching a resolution and hinders the ability of companies to prevent those issues from occurring in the future.
My Role & Process
In my role as a UX Designer, I provided UX / UI design support on this application. I took over the design work from another UX designer, who moved on to another project within the company. My work included the creation/execution of the following:
Application requirement reviews
Functional specifications
User interface designs
My designs were built on the foundational designs created by the previous designer, using our existing design system componentry and patterns. The major areas of the application that I worked on were the following:
Incident tracking
Document reviews
Task creation
Change requests
Throughout this project, I conducted frequent design reviews with program management, design operations, and technical communications to ensure that my designs were meeting all requirements and functional specifications. Collaboration between all parties was done over Zoom calls, via Slack messages, over email as well as through the Comments feature within Adobe XD prototypes. Once designs were approved, I made the appropriate updates to the functional specifications, and the designs were handed off to development / QA for implementation.
User Interface Designs
Reflections & Learnings
This was my first time working on a supply chain issue management application. This project showed me how challenging supply chain issues can be to deal with when there is not a single source of data shared between all parties. The designs created show how helpful the application is to not only resolve supply chain issues quickly but to prevent them from occurring in the first place. Due to frequent changes in requirements and functional specifications on this project, I had to remain flexible and maintaining a close collaborative relationship with program management and technical communications. I conducted frequent design reviews with the team which resulted in a large number of iterations based on the feedback received.